Operational Performance Measurement: Increasing Total Productivity

This is one of a handful of books on performance metrics I recommend to peers and clients. The author starts with one of the most cogent set of reasons for measuring performance that I've read. These reasons are compelling, reinforced with realistic examples, and clearly articulated. He then briefly discusses the art and science of measurement, and associated standards, techniques and methods. I especially liked his "Measuring the Unmeasurable" advice, which knocks down mental barriers and shows how you can, indeed, measure indicators that you may think are unmeasurable.The approach he sets out is systematic and encompasses performance measurement in not only manufacturing, but in services and sales. In fact, Appendix C, "Implementing a Formal Selling Process", shows just how wide the scope of this book is. I've worked in technical pre-sales support and was thoroughly impressed with his approach.Among the aspects of this book I especially like are the techniques he explains, the way you are lead through the development of an effective measurement system by identifying what to measure, implementing the system, analysis and interpretation, and actionable use of performance measures. Moreover, the way the author knits together a system based on multiple perspectives, taking into account strategic, customer, departmental and company-wide views is insightful. I also like the chapter on ensuring measures are showing an accurate picture, and the benchmarking information in Appendix A, "What Some Leading Companies are Measuring".In my opinion this is a "must-have" book for anyone involved in operations, process improvement, or who has P & L responsibilities and wants to manage by fact - the right facts.

Will Kaydos did actually a very good work. This book addresses to top management officers who wish to change to a more customer orientated approach and implement Performance Measurement in every aspect of their business. Well structured and easy to read with significant information on effective management. There are no equations or weird stuff in this book, because the author wishes to explain the core of this subject: how to implement performance measurement everywhere. This is a great book for industrial engineers, CEO's, Sales Managers, HR managers, Quality assurance officers and anyone involving with performance.

Will Kaydos has laid out a remarkably lucid picture of what it means to effectively apply quality management practices to the mission critical processes in your business production departments. Sales & Marketing operations are quality's last virgin frontier. They are demonstrably the most highly fertile and leverageable grounds for gaining tremendous productivity improvements in top line sales revenue production, sales forecast predictability, and long term customer satisfaction. For products, quality in Manufacturing/Engineering has totally changed the competitive level of play now required by the marketplace. Quality principles are about to do the same for your company's Sales & Marketing business processes. Kaydos gives proven examples for properly applying sales operating performance measurement and feedback systems. "Operational Performance Measurement: Increasing Total Productivity" is an indispensable guidebook to forge your team's revenue/customer production sales performance consciousness and continuous improvement operating mindset.

This book is a long-overdue breakthrough in performance measurement for management teams.Using cross-functional processes as a familiar framework, Kaydos has developed a practical, inte-grated strategy for measuring performance in order to IMPROVE the score, not just to KNOW the score.He insists on rigor and discipline, while taking the reader through this minefield with simple language and clear examples.

I find it amazing how many managers work 10 hour days without ever taking the time to implement sound performance measurements. The problem is, if the organization is making money, they keep doing what they did yesterday. Will Kaydos provides a methodology of how to put performance measurements in place. Financial measurements alone are not enough to build a best practices company. Read this book and build a baseline of measurements. Don't worry if they are not perfect, just start measuring! The improvements in your measurements will follow.