Offshore Outsourcing: Business Models, ROI and Best Practices

I found this book to be much more packed with information than I had anticipated. I think the title is misleading in the sense that it is not just about offshore outsourcing but really more about business process outsourcing (such as finance and accounting, human resources and call centers). There is a strategy chapter that lays out the decision-making process and project management steps involved in outsourcing. There is also a chapter on vendor sourcing and selection that is very in-depth. The book also devotes a whole chapter on country options such as China, Mexico, the Philippines, India, Canada, Russia, Ireland and South Africa. The business model chapter explains options for outsourcing such as BOT (build, operate, transfer) or joint ventures. It explains the delivery options such as onsite, nearshore and offshore that companies can explore. Overall I would recommend this book to anyone who wants a better understanding of business process outsourcing or offshore outsourcing.

I decided to pick up this book with the hope that it could shed some light on the heated offshore outsourcing discussion for me. It did, but not in the "for or against" way I expected. More than anything else, the authors are focused on boiling down the concepts of offshore outsourcing so that readers can apply them to their own situations. The business model chapter is particularly good and does an excellent job of broadening the definition of offshore outsourcing. Like a lot of other folks, I thought offshore outsourcing typically involved a U.S. company sending customer service or IT to an Indian company. The authors make it clear that that's not the case by going into detail about hybrid delivery models, captive centers, shared services, build, operate, and transfer models, and other business and delivery models. The authors divide the book into three sections: the first part is an overview of offshore outsourcing, the second part talks about the different areas companies have outsourced (had no idea about human resources), and the third discusses how companies can select a vendor and a country and begin a project of their own if they find that offshore outsourcing is a viable option for them. Overall, I thought this book was very informative, but don't expect the authors to come out guns a blazing on one side or another of the offshore debate. This is a "comprehensive guide," not a manifesto.

This is a really well-written, easy to follow book that puts globalization and outsourcing topics into perspective. Case studies make the concepts concrete. Highly recommended for anyone who is interested in understanding the current globalization trends.

This book provides a very thorough overview of the latest issues and trends in offshore outsourcing. I bought this book to get a deeper perspective of what is being discussed in every major newspaper or magazine. Also wanted to see which large cap stocks like GE might benefit from this trend.The best part of this book were the numerous case studies. The different case studies -- GE, British Airways, AMEX, Lehman, Dell, MetLife, Delta Airlines, Bellsouth and many others -- were very interesting and educational as they presented a real-world perspective of how large corporations are taking advantage of offshore outsourcing.Highly recommend this book if you are interested in this topic and really want to understand what is going on behind the scenes.

Everyone is talking about offshore outsourcing but most of the discussion is rather superficial. I picked up this book to better understand what is happening. I found this book to be extremely helpful in understanding the landscape and critical sucess factors in moving current in-house operations offshore. This book looks beyond the hype of everyday headlines and focuses on identifying the framework to really understand offshore outsourcing. The best part of this book is the numerouus case studies. For a business manager,this book is a great reference guide for how to approach the controversial topic of outsourcing. The in-depth analysis of different processes(IT,customer care,HR,F & A,and transaction processing)highlights the true ROI that can be achieved across different areas of a company. The authors have taken their consulting and real-life implementation experience to deliver a superior offshore outsourcing reference guide! Highly recommend it.