Non-Linguistic Analysis of Call Center Conversations

(Part of the SpringerBriefs in Electrical and Computer Engineering Series)

by Sunil Kumar Kopparapu

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The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

Format:Paperback

Language:English

ISBN:331900896X

ISBN13:9783319008967

Release Date:August 2014

Publisher:Springer

Length:83 Pages

Weight:0.32 lbs.

Dimensions:0.2" x 6.1" x 9.2"

Related Subjects

Computers Computers & Technology Engineering Language Arts Technology

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Non-Linguistic Analysis of Call Center Conversations

(Part of the SpringerBriefs in Electrical and Computer Engineering Series)

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