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Paperback Negotiating with Tough Customers: Never Take No! for a Final Answer and Other Tactics to Win at the Bargaining Table Book

ISBN: 1632650487

ISBN13: 9781632650481

Negotiating with Tough Customers: Never Take No! for a Final Answer and Other Tactics to Win at the Bargaining Table

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Format: Paperback

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Book Overview

Negotiation is the middle ground between capitulation and stonewalling, a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just "take it or leave it." You may think you are negotiating, but if the other side isn't playing, you aren't either.

Regardless of the industry, situation, or product, the two most common mistakes negotiators make are:

1. they give...

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