Mind Your Own Business

MYOB: The heart and Soul of Hospitality is Jim Sullivan's new book, addressing the keys to Restaurant Customer Service-- from an experienced pro. Jim's humorous approach to a subject dear to any restaurateur or service person's heart is an easy read.Heavy on specific examples and tips of ways you can change your service to improve service, sales, and profitability, MYOB is a primer for doing a service business right in the competitive 2000's. As numbers of eateries increase in the US and abroad, the key differentiation will be service received and Customers' value perception.Sullivan combines a variety of methods that will energize salespeople in your operation. I've recommended this book to people in other Service businesses, too, since it is so insightful into the service delivery. My friends in grocery, hotel management, retail sales, etc. have all purchased the book and gleaned successful selling/service tips from it.If you're in a service business, this could be a MUST READ this year!

HOSPITALITY MUST READ! MYOB is written from the front-line operator perspective with Jim's passionate voice calling to that person inside. The person inside is the one that started in the Hospitality business and remembers how fun the "rush" is and all the special ingredients that led to choice of this industry.

Jim Sullivan has outdone himself. MYOB is a perfect compliment to his smash hit "Service That Sells". I have been using "STS" for many years, and MYOB brings us back to HOSPITALITY. Anyone can produce great food, but people are Raving Fans if your service goes above and beyond and WOWs your guests. Jim gives several thoughtful insights on hospitality and how to get people back through your doors. His ideas range from guest incentives to making sure that you take care of your most important customer--your team. Try writing five hand written notes a day and see how Jim's idea helps morale and teamwork. Jim is brilliant, and his thoughts magnificent. As he writes, there is nothing like the human soul on fire, he has set my team ablaze. Be an energy leader; lead with your heart. This wonderful book can be summed up in one sentence, "Service is given, hospitality is felt." I can sure feel the impact of his ideas. I highly recommend this book to anyone who is truly in the SERVICE business.

Jim Sullivan's excitement and fun comes through in his new book just like in his seminars! Jim believes in the Customers and Employees having fun! He makes it fun for Management and employees to have a great time while taking care of the top line/sales and cutting costs. There are at least three or four ideas that will work for every restaurant to increase sales. And his saying "the customer may not always be right, but he/she is always the customer" hits home! Quick and good reading for everyone in the Service business. I gave a copy to all my Managers and Key personal to read.

Jim's book provides great insight into staffing, training and motivating your service team so you can build sales and increase profits. Chapter 5 (TEAM) provides you a restaurant BBA, MBA and PHD all in one chapter! Anyone involved in the restaurant leadership business should read this book and begin building sales, growing people and making more money!