Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders

A well-written, highly practical guide to achieving organizational effectiveness at the work team level. The authors present a methodology that brings out the views and issues of core customers, employees, and owners. Part I provides a framework for measurement. Part II address five key areas that matter: trust, leadership, teamwork, performance, and profit. The book provides numerous examples, figures, and exercises. This is a highly valuable work that gives sound guidance, and provides a clear, actionable approach for achieving results. Very highly recommended.

I reviewed this book before it was published and loved it - the second time around it got even better! The case studies and humor make what could be a very dry subject, compelling, interesting, fun, and actually useable by mere mortals! I read it cover to cover - hard to put down. I can't remember when that ever happened with a management book! The best part for me is the practicality and simplicity of measuring what matters - getting down to BASICS - not all that 6 Sigma, Balanced Scorecard, TQM, Reengieering STUFF with complicated methods and jargon! This IS simple, "keeping the main thing, the main thing" as Covey says. McDaniel and Napier DISTILL so much common sense into ONE place . It's SIMPLE, it's wise, and it works! I will be recommending this book to my clients - no matter whether they are in education, health, gov't, other non-profits, or in business - This book is a must anywhere humans are doing important work. R.B. Hewertson, President, Highland Consulting Group, Inc. "Changing the World, One Leader at a Time"

In following the story of a fictional bookstore, this book really shows you how to practically apply organizational vision at the level where work is actual performed, at the level of the functional work team. By driving down to that level, this book's first looks at the relationship between that team and its stakeholders (customers - both internal and external - employees, and owners). It establishes the balance of value exchange, determines what matters in each interaction, and then uses metrics to help the functional work team do what is most important better. The great thing about this book is that it isn't rocket science; it takes complex ideas about value exchange and uses a practical example and common sense to show how anyone can apply these principles simply by measuring what matters.