Measuring Up 2.0: Governing's New, Improved Guide to Performance Measurement for Geniuses (and Other Public Managers)

This was a very easy to read summary of performance measurements. Its a good book to introduce you to the basic concepts.

I have been working to implement an effective measurement system in government for some time now. My search is somewhere between the panacea of sure thing quick fixes and "it can't be done". This book uses a no nonsense approach which clearly understands the real world side of measurement in government. I am getting copies for the city council and management team as I am hoping the views shared here will draw each participant from their secure pessimism to a middle ground. Let the measurement experiment begin and count whatever progress is made a victory. I think this summarizes the objective of the author quite well. Well written and "real".