Managing the Guest Experience in Hospitality

Name: wonderfull
Item: Managing the Guest Experience in Hospitality
Rating: 5
Author: Thriftbooks.com User

by Robert Clayton Ford and Cherrill P. Heaton

This book is organized around the 14 Service Principles with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:0766814157

ISBN13:9780766814158

Release Date:December 1999

Publisher:Delmar Thomson Learning

Length:432 Pages

Weight:1.68 lbs.

Dimensions:0.7" x 7.4" x 9.2"

Related Subjects

Business Business & Finance Business & Investing Economics Entrepreneurship Guides Hospitality, Travel & Tourism Industries & Professions Job Hunting & Careers Management Management & Leadership Service Small Business & Entrepreneurship Travel

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wonderfull

Published by Thriftbooks.com User , 15 years ago

managing guest experienceManaging the Guest Experience in Hospitality very good book, good condition everything very good. i can't wait for my next purchase I really recomend, ordering were fast the delivery much faster great job

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Managing the Guest Experience in Hospitality

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