Managing the Equity Factor, Or, "After All I've Done for You--": Or, "After All I've Done for You. . ."

I've seen it happen in the workplace, suddenly an employee becomes dissatisfied and starts being a problem and even quits. It happens when employees perceive they are being taken advantage of. Until that re-balances and they feel properly appreciated and rewarded, there is a morale problem and that translates, too often, into a performance problem. The author gives techniques to change this situation. Using positive expectations, goal setting, positive feedback and communications can turn the tide. These are explained clearly and with useful examples.