Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

by Michael C. Sturman and Robert Clayton Ford

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"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students."
-Denise A. Braley, Mitchell College

Today's economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselves as service providers. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students...

Format:Paperback

Language:English

ISBN:1544321503

ISBN13:9781544321509

Release Date:January 2019

Publisher:Sage Publications, Inc

Length:576 Pages

Weight:2.30 lbs.

Dimensions:0.8" x 8.0" x 10.0"

Related Subjects

Business Business & Investing

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Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

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