Management: Meeting and Exceeding Customer Expectations

I received the book just in time for school, it was in great shape, Thanks for the prompt delivery.

I saved money buying it here instead of the University's bookstore and it arrived quickly.

This book was a requirement for a class. It was easy to understand and apply. It comes with key terms in the margins for easy review and description. The chapters begin with a learning objective and concludes with a summary of each objective. Each chapter is filled with detailed information and highlights corporations and how they have applied each concept. I would recommend it for anyone constructing an organization or for those wishing to change management styles. It also, has a CD Rom that is incredible.