Making the Impossible Possible: Leading Extraordinary Performance -- The Rocky Flats Story

This is an exceptional and, I think, an important book. The authors are trying to get at the things that enable the kind of exceptional performance that we all say we want and that some of us have been fortunate to experience at some point in our careers, if only briefly. We all know the kind of things that go into exceptional performance in sports whether for individual performance or as one of those "great" teams. While visualization was a revolutionary idea decades ago, nowadays we all know that athletes work with "pretty pictures". They focus on mental images of what they want to do rather than focusing on the mistakes they might make. It is the positive imagery that frees them to do the exceptional things they do and reach greater success than even similarly talented people who tie themselves in knots trying to avoid failure. This book uses the fabulous performance and success of cleaning up the Rocky Flats plutonium processing facilities as a real life example of Positive Deviance - of performing from Abundance rather than trying to manage performance by monitoring mistakes and poor performance. With the end of the Cold War and changes in America's nuclear program, several facilities that had been deemed vital (despite the intense environmental issues surrounding the processing of radioactive materials and building them into weapons) were now closed and had to be cleaned up. The original projections for Rocky Flats planned for 70 years and $36 billion. Instead, the team at Rocky Flats went through an internal process that took hold of Abundance and Positive Deviance. They dismantled the 800 buildings and cleaned the site in 10 years and for $6 billion. No other DOE facility cleanup has approached this performance. In telling this story the authors did several things right. First, they give us an overview of what the issues are - so you can begin to develop your own questions and challenges to the incredible story they are tell us. They then give us an overview of what Positive Organizational Scholarship and Abundance are about and what the literature shows us. And in telling the story of Rock Flats they use the words of the participants. This adds a great deal to the richness and depth of perspective into the way work happened and how it changed over time. Another way the authors help us understand the complex story of Rocky Flats is using the Competing Values model that was developed by Cameron and Quinn. It provides a means for analyzing the various cultural styles in the work place and how the level of success shown in Rocky Flats requires a paradoxical style. That is, it requires creativity and a free enough structure to innovate while at the same time requiring careful monitoring and measurement. There are many paradoxes that have to be managed in something as large and as complex as this cleanup. Along the way they raise several alternative views that could explain away the success of this mammoth project. Wi

this is a good book in that it provides a management model for consideration, explains it thoroughly, and then applies that model directly to a very interesting and challenging business situation. The idea that abundance - or driving for the ultimate activity - is doable is a new approach, and one that flies in the face of the "stretch goal" failure currently in management thinking. this books takes "beyond" and gives it texture - and real examples