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Hardcover Little Things Big Returns: How To Deliver Experiences That Matter Most To Your Customers Book
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ISBN: 0989710335

ISBN13: 9780989710336

Little Things Big Returns: How To Deliver Experiences That Matter Most To Your Customers

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Everyone seems to understand the importance of satisfied customers. Yet, 80% of companies believe they deliver a good customer experience while only 8% of customers agree. How is such a disparity possible? Little Things Big Returns reveals why and how companies miss the little things that draw customers in or turn them away. Most importantly, this book explains what companies can do to close the gap? Story after story is shared about how successful...

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Format: Hardcover

Condition: Very Good*

*Best Available: (missing dust jacket)

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