Listening to the Customer

by Peter Hernon and Joseph R. Matthews

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A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations.

A modern library is much like a business in that it must provide a set of products and services to meet the changing needs and expectations of its customers in order to succeed and survive. With libraries...

Format:Paperback

Language:English

ISBN:1598847996

ISBN13:9781598847994

Release Date:May 2011

Publisher:Libraries Unlimited

Length:216 Pages

Weight:1.00 lbs.

Dimensions:0.6" x 6.9" x 9.9"

Age Range:7 to 17 years

Related Subjects

Language Arts

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