Listening to Conflict: Finding Constructive Solutions to Workplace Disputes

The author of this book defines conflict as the competition between interdependent parties who perceive their needs, goals, or ideas to be incompatible. On a more basic level, the author sees it as two parties competing to achieve different objectives, with both parties needing the other, therefore, each party remains stern in their position. This result of this standoff is conflict. The author sees conflict as a positive process that is constructive, allowing parties to share information and be exposed to a different perspective. The author believes that viewing conflict in this light, one can take advantage of the opportunities presented through conflict. The author offers some basic resolution skills as abilities needed to successfully take advantage of conflict: · Gain as much knowledge as you can about the issues involved. · Establish working relationship based on trust and open communication with the other party. · Get everyone involved to cooperate on a solution instead of trying to change each other. · Manage group processes and decii9on making by clarifying the real problem and expanding the range of options.

Van Slyke's inside-out approach to conflict management and resolution has not only improved my ability to manage and resolve work conflict, but it also has substantially enriched all my relationships. It taught me to be more aware of the reasons I was in conflict to begin with, starting with my own feelings about the situation, and how that impacts resolution. Most importantly it taught me to stop strugling to prove my point! Instead I've learned to use listening to create a more effective dialog that lets solutions appear naturally and positively.

A complicated to read but insightful book. A must read for managers and those in charge of work groups ( or those dealing with groups of 4 year olds - same diff). Good practical solutions to frustrating situations.

Man this Erik J. VanSlyke rules. He sure seems to know what he's talking about. Saved my butt at work that's for sure. Good lookin guy too from that jacket photo.