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Paperback Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement Book
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ISBN: 1442263849

ISBN13: 9781442263840

Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement

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Book Overview

Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors...

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Language Arts

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