Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby

If you are a fan of Phil Crosby, this book is a nice synopsis of his quality approach and philosophy. Crosby is generally a very easy read, and the appoachability of his style makes up for the general lack of specificity or "ah ha" moments. I consider Crosby to be more of a quality philosopher than a true quality guru in the sense of Juran or Deming. Let's Talk Quality should not be the first Crosby book you pick up (I would recommend Quality is Free), but may be a good refresher after delving into Crosby's many books.