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Paperback Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation Book

ISBN: 1606494074

ISBN13: 9781606494073

Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book...

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