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Paperback Leadership as Emotional Labour: Management and the 'Managed Heart' Book
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ISBN: 1138206016

ISBN13: 9781138206014

Leadership as Emotional Labour: Management and the 'Managed Heart'

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Format: Paperback

Condition: New

$69.99
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Book Overview

Even if we don't realise it, most of us are now familiar with the idea of 'emotional labour'; that 'service with a smile' which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think.

This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles - specifically those of leaders or managers - where the relationships...

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