Keep the Joint Running: A Manifesto for 21st Century Information Technology (aka the KJR Manifesto) radically redefines how IT should operate, in 13 highly practical, straightforward chapters. The KJR Manifesto debunks much of the long-held conventional wisdom ... such as the importance of treating end-users as "internal customers" and the desirability of running IT as a business ... that have encouraged working CIOs to isolate IT from the rest of...