Job Feedback: Giving, Seeking, and Using Feedback for Performance Improvement

Finally, a book devoted to just feedback! It's about time. London's book describes the characteristics of feedback, sources of feedback, giving feedback, using feedback and way to enhance the effectiveness of feedback. London uses a model to help you understand how the content and process you use can effect of the feedback delivered and the reaction you will get from the recipient. There is also indepth information regarding how people process information (which we know effects the message)and how to be prepared for different responses you may incounter. There is informaiton on performance appraisals and how to turn that process from montitoring/judgement to employee developer and coach. This book also discussed organizational culture and it's effects on feedback. If you get one book that covers all aspects of feedback - this is the one! Every manager/leader of people and teams needs this book.