It's in the Fine Print

I picked this up as sort of a "mercy read" because a friend recommended it, and found myself happily bouncing around through articles in the book. Richards is a good writer. He tells stories very well, and the stories are written in a fast, easy to read style of someone telling you their latest shopping horror story . He casts himself in the role of the average guy trying to get an even break from some companies that are trying to trick him out of something, or that have just forgotten that "consumers" are actually people who have real needs. In the book he asks the questions that I wish I had asked when stuck in a checkout line, or on the phone with yet another telemarketer selling something I don't want. The result is a combination of "don't let this happen to you" and Erma Bombeck. He puts information at the end of each article about how what you can do if something like that has ever happened to you (and it probably has).I found myself laughing, then thinking "Boy, I wish I had said that when...", than saying to myself "I didn't know that."It's a really easy read, it's funny and has good information.The Helpdesk guy sez: "Check it out!"John Hood "the Helpdesk Guy"; Information Technology Department; American Society for Quality- Headquarters