NOTE: Table Formatting may be altered on various Electronic devices. The description below is from the paperback book. The Kindle Version is FREE with AMAZON MATCHBOOK. This ITIL(r) 2011 practice book has been formatted so that the student can maximize their practice of the terms used in ITIL(r) 2011 series of exams (Foundation through Master). Knowing the meaning of these key phrases and words will help you pass your ITIL(r) exam to get your certificate...