IT Policies and Procedures: Tools & Techniques That Work 2004 Edition is a comprehensive update to IT Policies & Procedures Manual, Third Edition. While many of the basic principles of superior IS... This description may be from another edition of this product.
This book did a very good job filling in some gaps in my knowledge of running an IT operation. This book is very helpful for technical people who find themselves now having to manage an IT department. Policies and procedures are very important in making an IT shop run smoothly, and this book will give you a head start in getting your shop in order.
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