Introduction to Total Quality: Quality Management for Production, Processing, and Services
This comprehensive, in-depth introduction to both the big picture and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of... This description may be from another edition of this product.
Format:Paperback
Language:English
ISBN:0132325217
ISBN13:9780132325219
Release Date:January 1996
Publisher:Prentice Hall
Length:660 Pages
Weight:2.70 lbs.
Dimensions:1.4" x 7.7" x 9.5"
Customer Reviews
1 rating
Practical Guidebook for serious TQM implementor
Published by Thriftbooks.com User , 26 years ago
The second edition of this book is very readable. It includes a chapter on Internal Politics which is hardly mentioned in other books and yet embeded in every organizations. Thank you David and Stanley
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