Inside Out: Creating Work Environments That Lead to Exceptional Customer Service

by Jeff Sullivan and Jennifer Good

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Book Overview

Inside Out: Creating Work Environments that Lead to Exceptional Customer Service provides an entirely new way of working toward improved customer service. Rather than relying on outdated modes of customer service training, manuals, etc., it examines the work environment and provides guidance on creating it in a way that will naturally lead to great customer service, known as the "inside out" customer service approach. Authors Jeff Sullivan and Jennifer...

Format:Paperback

Language:English

ISBN:1460901703

ISBN13:9781460901700

Release Date:May 2011

Publisher:Createspace Independent Publishing Platform

Length:98 Pages

Weight:0.23 lbs.

Dimensions:0.2" x 5.0" x 8.0"

Related Subjects

Business Business & Investing Economics

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Inside Out: Creating Work Environments That Lead to Exceptional Customer Service

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