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Paperback Information Technology in the Service Society: A Twenty-First Century Lever Book

ISBN: 0309048761

ISBN13: 9780309048767

Information Technology in the Service Society: A Twenty-First Century Lever

Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived...

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