Information Technology in the Service Society: A Twenty-First Century Lever

by Committee to Study the Impact of Info, National Research Council, Computer Science and Telecommunications Board, et al.

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Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived...

Format:Paperback

Language:English

ISBN:0309048761

ISBN13:9780309048767

Release Date:February 1994

Publisher:National Academies Press

Length:288 Pages

Weight:1.05 lbs.

Dimensions:0.7" x 6.1" x 9.0"

Related Subjects

Business & Management Computer Science Computers Computers & Technology Culture Politics & Social Sciences Social Sciences Textbooks

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Information Technology in the Service Society: A Twenty-First Century Lever

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