Inbound Call Centers: Design, Implementation, and Management

by Robert A. Gable

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Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation. This description may be from another edition of this product.

Format:Hardcover

Language:English

ISBN:089006640X

ISBN13:9780890066409

Release Date:December 1993

Publisher:Artech House Publishers

Length:192 Pages

Weight:0.90 lbs.

Dimensions:0.7" x 6.3" x 9.3"

Related Subjects

Communication & Media Studies Engineering Politics & Social Sciences Science & Math Social Sciences Technology

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Inbound Call Centers: Design, Implementation, and Management

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