ICMI's Pocket Guide to Call Center Management Teams: A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: The Esse

by Brad Cleveland

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Everything in the call center industry seems to be expanding-contact channels, customer, and employee expectations, technology options and the overall role of the call center. While the ICMI’s Pocket... This description may be from another edition of this product.

Format:Paperback

Language:English

ISBN:1932558004

ISBN13:9781932558005

Release Date:July 2004

Publisher:ICMI Press (International Customer Management

Length:147 Pages

Weight:0.88 lbs.

Dimensions:0.4" x 3.6" x 5.1"

Related Subjects

Business Business & Investing Business & Management Economics Education & Reference Management Management & Leadership Marketing Technical Support Telemarketing

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ICMI's Pocket Guide to Call Center Management Teams: A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: The Esse

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