Human Relations: Principles and Practices

A very useful reference text for understanding people skills and relationships in your workplace and at home! The coverage is fairly extensive at an introductory level. It covers the key topics of inter-personal communication, self-esteem, values, ethical choices, attitudes, professionalism, diversity, managing conflict and emotional control. Key concepts like worker behaviour and how they are influenced are explained in relatively easy to understand manner. It also covers briefly topics like trust and self-disclosure. A must read for those who are in industries and work that requires dealing with people! Even the 'house-person' will find some ideas applicable to their situation and circumstances. The book is applicable globally though illustrations may be American, I am confident, others experience similar situations in their respective countries.