Human Performance Consulting

Seven years ago, when defining a comprehensive infrastructure for Data Warehousing at MCI, we made sure to include a component that we labeled "Organization/Process", as a category for related deliverables. In my many years of Information Technology experience, implementations continue to "miss their potential" because technologists do not consider and account for the intergration of solutions into an existing environment. This book is one of the keys to successfully implementing the component we defined.Jim introduces and brings together existing thoughts and research regarding leveraging the human aspects of business with a new perspective, and then adds his own research for good measure.This book is a "must read" for project planners of major Information Technology implementations (especially for CRM initiatives) who want to mitigate risk factors that are otherwise lost in activities deemed "out of scope". Each implementation should include tasks and responsibilities to map the collaborative activities of the resulting: work, people, technology and data. Of course, this would require adding Human Performance Specialists to the team...read the book.