Ht Write Policies Procedures &

How to Write Policies, Procedures & Task Outlines: Sending Clear Signals in Written Directions simplifies and demystifies the differences between policies, procedures and task lists. While many use these terms interchageably, each has its own source and target audience. Peabody clarifies this as well as gives straighforward ways to delineate each. This results in documents that are easy for the user to follow and for management to measure agaisnt. While Peabody used real world scenarios to illustrate before and after policies and procedures, I personally found his law enforcement examples outside my realm of interest and understanding. Nonetheless, I would highly recommend this book for both new and seasoned procedure writers. It brought me a whole new way of looking at these documents and simple, clear cut ways to handle the process going forward.

Very useful easy to read & understand. Examples provided. We are using the methodology in our accounting department, but book is oriented towards a general audience & is valuable in documenting any type of process. I Highly recommend it.