How to Measure Service Quality & Customer Satisfaction: The Informal Field Guide for Tools and Techniques

by Chuck Chakrapani

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You've heard the buzzwords: service quality; quality improvement; customer satisfaction. You've seen the techniques: fishbone diagrams; flow charts; brainstorming. Never before have so many service... This description may be from another edition of this product.

Format:Hardcover

Language:English

ISBN:0877572674

ISBN13:9780877572671

Release Date:July 1999

Publisher:South Western Educational Publishing

Length:282 Pages

Weight:1.36 lbs.

Dimensions:0.9" x 6.5" x 9.2"

Related Subjects

Business Business & Finance Business & Investing Economics Education Education & Reference Industries & Professions Instruction Methods Management & Leadership Marketing Marketing & Sales Pedagogy Schools & Teaching Textbooks

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How to Measure Service Quality & Customer Satisfaction: The Informal Field Guide for Tools and Techniques

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