How to Manage the IT Help Desk

by Noel Bruton

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Book Overview

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT

This book offers tools for measuring productivity and features ten key steps for successful support, while User...

Format:Paperback

Language:English

ISBN:0750649011

ISBN13:9780750649018

Release Date:April 2002

Publisher:Routledge

Length:372 Pages

Weight:0.85 lbs.

Dimensions:0.9" x 7.4" x 9.6"

Related Subjects

Business Business & Finance Business & Investing Business & Management Computer Science Computers Computers & Technology Economics Industries & Professions Information Management

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