How to Deal With Difficult People

"How to Deal with Difficult People" is a useful book to read as we often meet and have to do business or live with difficult people. Maybe, we are the difficult people and therefore we need to recognise ourselves so that we can learn how to change ourselves for the good of everybody. The author starts by urging readers to understand themselves and others. For example, knowing that you are a Type A or Type B person helps you understand what you need to do to relate well and appropriately with others. The various styles of behaviour and types of problem people are explored. The author provides practical advice on how to properly handle conflict, communicate effectively, learn to say "no" where necessary and appropriate, dealing with complaints and coping with authority. For those in authority, the author provides guidance on how position power can be appropriately exercised without being overbearing or causing undue stress and anxiety to subordinates. Those in authority need to learn to achieve optimal results through other people. The book concludes with a step-by-step guide to dealing with difficult people. All managers, customer service agents and any person who needs to improve their relationships with others need to read this book and put into practice the various practical tips suggested by the author. The book is well written in plain English making it easy to follow by anyone who can read the language. I enjoyed reading the book.