How to be the Lab Director of a general hospital lab. Includes tutorials on: how to make a corrective action, requirements for proficiency testing, how to remediate proficiency testing failures, how to make a Plan of Correction (PoC), how to respond to CMS form 2567, how to put a new analyzer into service, how to do validation and verification, how to do quality assurance and root cause analysis, how to write a policy and/or procedure and how to respond...