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Paperback How Management Matters: Street-Level Bureaucrats and Welfare Reform Book

ISBN: 1589010418

ISBN13: 9781589010413

How Management Matters: Street-Level Bureaucrats and Welfare Reform

(Part of the Public Management and Change Series)

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Book Overview

Both "bureaucracy" and "bureaucrats" have taken on a pejorative hue over the years, but does the problem lie with those on the "street-level"--those organizations and people the public deals with directly--or is it in how they are managed? Norma Riccucci knows that management matters, and she addresses a critical gap in the understanding of public policy by uniquely focusing on the effects of public management on street-level bureaucrats. How Management...

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