Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service
In an increasingly competitive economy service is a key factor. This book shows managers how to focus on and satisfy customers' needs.
Format:Paperback
Language:English
ISBN:013388158X
ISBN13:9780133881585
Release Date:July 1992
Publisher:Prentice Hall Press
Length:224 Pages
Weight:2.70 lbs.
Dimensions:0.7" x 5.4" x 8.3"
Age Range:18 years and up
Grade Range:Postsecondary and higher
Customer Reviews
4 ratings
Fantastic Buy
Published by Thriftbooks.com User , 21 years ago
Excellent resource material if you're looking to enhance your Customer Service skills. A must read for anyone in this field
Influence On Life
Published by Thriftbooks.com User , 24 years ago
Absolutely a life changing experience. Ron Willinghams' wit and humor makes this improvment book, not only fun but easy to apply to everyday living. My career has honestly been boosted with this winner. Positive, informative, and, well, just get this one and you will see that you deserve better and can give better. And with giving and getting better service your entire life WILL change. Thank you Ron.
Read this book!
Published by Thriftbooks.com User , 24 years ago
Are you working in a service based industry? If you answered yes to this question, you should read this book. Hey! I'm the Customer is an easy, fun read. It is filled with the basics of outstanding customer service. If you are new to the service industry, please read this book! Your customers will be glad you did!
Easy to read and understand at all levels of the organizatio
Published by Thriftbooks.com User , 25 years ago
We use this book in our organization in conjunction with a process presented by Integrity Systems. Works great to provide people with ideas and events that they can related to in their own lives. Quick reading with some humor interjected.
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