Helping Skills for the Non Profesional Counselor

Wecurrently conduct an eight week training session for telephone volunteers desiring to participate in answering a compassionate, nonjudgemental 24-hour hotline regarding abortion alternatives. We have used this book for the past several years - we are 'nonprofessionals' and this book is well suited to our needs. Bad news! - it's being discontinued -(we can't find a copy anywhere) and we are feeling even more 'nonprofessional' as we approach a training without helping skills.