I thought this book was great especially for those who want to call but for some reason or other don't. She'll help you understand why. A definate must read!
Love it!!
Published by Thriftbooks.com User , 18 years ago
I have to say, before I got this book I lacked the initiative to pick up the phone. Of course if it wasn't business related then it was okay and I would call. But to call a customer, I was nervous. After reading through this book, scared no longer am I. I recommend this to anyone having trouble picking up the phone to call. The phone is your cash register and who doesn't like to hear cha-ching!!!
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