Handbook of Customer Satisfaction and Loyalty Measurement

by Nigel Hill, Jim Alexander, Jim Alexander

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Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough... This description may be from another edition of this product.

Format:Hardcover

Language:English

ISBN:0566081946

ISBN13:9780566081941

Release Date:January 2000

Publisher:Gower Publishing Company

Length:304 Pages

Weight:0.05 lbs.

Related Subjects

Business Business & Investing

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Handbook of Customer Satisfaction and Loyalty Measurement

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