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Paperback Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service Book
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ISBN: 0578433362

ISBN13: 9780578433363

Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service

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Format: Paperback

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Book Overview

Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.

Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.

Rather than offering another set of customer service tips, Getting...

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