Front Office: Procedures, Social Skills and Management

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Designed for students studying front office operations, this text reflects the relative importance of different aspects of a hotel receptionist's job. It describes clerical operations, and explains how to deal with clients, enquiries, reservations, room allocations, bills, check-outs and more.

Format:Paperback

Language:English

ISBN:0750600241

ISBN13:9780750600248

Release Date:January 1991

Publisher:Butterworth-Heinemann

Length:264 Pages

Related Subjects

Business Business & Investing Economics

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Front Office: Procedures, Social Skills and Management

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