"We want people to listen to us. . . . Focus group interviewing is about listening. It is about paying attention. . . . being nonjudgmental. . . .When used appropriately, the process improves listening and the results can be used to benefit the people who shared the information. And people go away feeling good about having been heard." --Richard A. Krueger & Mary Anne Casey, from the Preface This highly acclaimed book in its third...