Fit for Purpose 5th Anniversary Edition: Synthesizing Customer Experience with Strategy for Accelerated Business Results

by David J Anderson and Alexei Zheglov

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This book teaches you how to answer these questions and more . . .

How do you know whether a product change is an improvement?When is an improvement to a product a step too far?When might you be over-serving your market?How do you create the right product related metrics to catalyze improvements?How can you use your frontline staff to sense your market needs?How can you get beyond Net Promoter Score with Fitness Box Score?

Through many highly...

Format:Hardcover

Language:English

ISBN:1960442023

ISBN13:9781960442024

Release Date:January 2023

Publisher:Blue Hole Press

Length:386 Pages

Weight:1.87 lbs.

Dimensions:1.2" x 6.0" x 9.0"

Related Subjects

Business Business & Investing Economics

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Fit for Purpose 5th Anniversary Edition: Synthesizing Customer Experience with Strategy for Accelerated Business Results

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