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Paperback Fit for Purpose 5th Anniversary Edition: Synthesizing Customer Experience with Strategy for Accelerated Business Results Book

ISBN: 1960442007

ISBN13: 9781960442000

Fit for Purpose 5th Anniversary Edition: Synthesizing Customer Experience with Strategy for Accelerated Business Results

This book teaches you how to answer these questions and more . . .

How do you know whether a product change is an improvement?When is an improvement to a product a step too far?When might you be over-serving your market?How do you create the right product related metrics to catalyze improvements?How can you use your frontline staff to sense your market needs?How can you get beyond Net Promoter Score with Fitness Box Score?

Through many highly...

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Format: Paperback

Condition: New

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