In today's business word, where resources are strained; stress has become a way of life and every organisation is trying to do more with less on a daily basis, it is clear we cannot work in the cumbersome, hierarchical, parent/child ways of the past. Many organisations have tried to hand over day-to-day decision making to employees; some have even experimented with self-managed teams. Unfortunately the results have been underwhelming at best, a nightmare...