Fight Back and Win!: How to Work With Business and Get What You Want

The author of "Fight Back and Win" has done the research that most of us wish we had the time to do in order to get action on our complaints. Ms. Phillips has included many examples of letters that are succinct and easily edited to pertain to a variety of consumer complaint situations. At the end of each letter she has listed real names and state consumer protection agencies that one can contact or send carbon copies of the complaint letter. Even better, at the end of each chapter, she lists various organizations and websites tailored to each type of letter.I myself used her book to quickly write a letter of my own that got a response within a week and the repair I sought completed within two weeks. This book truly can help consumers to "Fight Back and Win".

I actually put to use the book Fight Back and Win, by Ellen Phillips, and had great success! I had a travel problem with Delta Airlines and after reading Ms. Phillips's book I wrote them a letter. I was totally amazed how fast I received a response. I knew after reading her first book, Shocked, Appalled, and Dismayed, that between the two books I had all the facts and information I would need to write the appropriate letter to a big business. I honestly recommend this book as a useful book that will be helpful and not put on your bookshelf to collect dust!!!!

FIGHT BACK AND WIN is an important resource for the savy consumer and the client centered organization. Highly readible and entertaining, it gives concrete advice on a variety of contemporary problems. Most important it provides the tools for individuals to successfully obtain what they want. Empowerment plus!

I love the wonderful style that Ellen Phillips uses in her books - they are just as entertaining as they are useful! From refunds to justified services, her original publication, Shocked Appalled and Dismayed really came through for me! I can only IMAGINE that wonderful things that I will achieve from implementing this smart southern belle's tactful skills in FIGHT BACK AND WIN! Kudos to Ms. Phillips! I really liked the illustrations included in this book - they really enhanced the scenarios being depicted! She has quite a talented family it seems! - God Bless!

Ellen Phillips continues to provide support and guidance for the all too often forgotten consumer. It can be very frustrating trying to get through the bureaucracy of large and even small companies to make good on their products or services. It's one thing to know you are in the right, but a quite another thing to get through the quagmire that awaits those who dare to protest. Ellen's calm, methodical approach and determination make getting through the wearisome and sometimes maddening process bearable, and rewarding, because her strategy is proven. Thanks Ellen, for publishing Fight Back and Win! It's the `formula for success'!