Experience Is Everything: Winning Customers' Hearts, Minds & Wallets in the Era of NOW CX

by Eng Tan and Daniel Rodriguez

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The on-demand digital economy and the higher-than-high standard set by companies like Amazon have created a new kind of consumer -- a NOW Customer. They are always on (and always online) and expect... This description may be from another edition of this product.

Format:Hardcover

Language:English

ISBN13:9798985200201

Release Date:January 1

Publisher:Simplr Solutions

Length:210 Pages

Weight:0.96 lbs.

Dimensions:0.5" x 6.0" x 9.0"

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Business Business & Investing

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Experience Is Everything: Winning Customers' Hearts, Minds & Wallets in the Era of NOW CX

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